Refunds:

We propose a 15 days money back assurance provided that you don't like our service, which mean we will only reimburse a service if we are to fault. For instance, you did not get what was advertised, slow support. If it’s your mistake or you are provide wrong or incorrect reasons, we won’t offer a reimbursement. We don't provide refunds on Add-ons. We don't provide refund if you requested ClientExec, WHMCS, Free Dedicated ips, or Add-ons when you buy one of our reseller which may includes these features, or when you buy them individually (if ordered separately we can reimburse the hosting package amount, but not the add-ons. If you request them and got them for free we will not issue you a reimbursement.). We don't offer refunds if huge resources were used or your broke the terms of service during the 15 day period. Refunds can take up to 7 business days to be completed.

Termination of Account:

Hostpray.com might stop your account only if you break the terms of service. Closure of account process are completed by sending out a notification email informing the reasons of termination and that you may or may not have 24 hours to backup your website. No refunds are given if your hosting account is ended for breaking the terms of service. Termination of account may also cause in case of non payment, if your invoices are not paid within 15 days (5 days for dedicated servers) after the due date your account will be terminated automatically, no backup given. Once account is terminated there is no means we can get it retrieved.

24/7 Support:

24 Hours support is derived from resolving the ticket inside the 24 hours mark. Please note, few issues may need more than 24 hours (ie. transfer of content). If we believe the concern is going to take more than 24 hours, we will reply in the ticket and provide the reason.

Disclaimer:

All conditions of service should follow other terms of service for certain products might apply and will be given to you (for instance, custom schemes.) These terms of service might modify at anytime without notice. It is customer’s accountability to check back for changes of terms & services. For queries, please email support@hostpray.com.